Citizen Charter


Partnering in India’s socio-economic growth by formulating and implementing progressive indirect tax policies adopting stakeholder-centric approach and protecting the frontiers.


A robust indirect tax and border control administration, with a view towards delivery of services, which is –

  • Simple and predictable.
  • Fair and just.
  • Transparent.
  • Technology-driven.

and which –

  • Encourages trust – based voluntary compliance.
  • Protects honest taxpayers’ rights.
  • Facilitates trade with risk-based enforcement.
  • Enables legitimate movement of people, goods and services.
  • Supplement the efforts to ensure national security, and;.
  • Continually invests in capacity building to achieve professional and ethical excellence.

Our Motto

“Desh Sevarth Kar Sanchay” Tax collection in Service of the Nation.

Core Values

  • Integrity and judiciousness.
  • Impartiality and Fairness.
  • Courtesy and Understanding.
  • Objectivity and Transparency.
  • Uprightness and Conscientiousness.
  • Promptness and Efficiency.

Our Expectations.

We expect citizens to:

  • Uphold and respect the laws of the land.
  • Voluntarily discharge all tax liabilities.
  • Fulfill their duties and legal obligations in time.
  • Be honest in furnishing information.
  • Be co-operative and forthright in inquiries and verifications.
  • Avoid unnecessary litigation.

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