Citizen Charter

Vision

Partnering in India’s socio-economic growth by formulating and implementing progressive indirect tax policies adopting stakeholder-centric approach and protecting the frontiers.

Mission

A robust indirect tax and border control administration, with a view towards delivery of services, which is –

• Simple and predictable.
• Fair and just.
• Transparent.
• Technology-driven.

and which –

• Encourages trust – based voluntary compliance.
• Protects honest taxpayers’ rights.
• Facilitates trade with risk-based enforcement.
• Enables legitimate movement of people, goods and services.
• Supplement the efforts to ensure national security, and;.
• Continually invests in capacity building to achieve professional and ethical excellence.

Our Motto

“Desh Sevarth Kar Sanchay” Tax collection in Service of the Nation.

Core Values

• Integrity and judiciousness.
• Impartiality and Fairness.
• Courtesy and Understanding.
• Objectivity and Transparency.
• Uprightness and Conscientiousness.
• Promptness and Efficiency.

Our Expectations.

We expect citizens to:

• Uphold and respect the laws of the land.
• Voluntarily discharge all tax liabilities.
• Fulfill their duties and legal obligations in time.
• Be honest in furnishing information.
• Be co-operative and forthright in inquiries and verifications.
• Avoid unnecessary litigation.